"Omnichannel AI Agents"
Engage Customers Anywhere, Anytime
Voice Agent*
Speak, Listen, and Delight
Unlock authentic, life-like conversations with Voice Agent, our industry leading voice AI. Handle even the most complex, context-rich customer calls with human-like warmth and precision for your business 24/7.
Hey, schedule my next appointment
Thursday at 10 AM works. Should I go ahead and book it?
Chat Agent✦
Conversations That Convert
Empower your customers with instant, natural chat across web, WhatsApp, SMS, and more. Resolve 80% of queries instantly, drive sales, automate lead qualification, and support customers 24/7 while maintaining context across channels and boosting lead generation and CSAT.
replaice
Got it! Here's your invoice for #22018.
Email Agent✦
Turn Emails Into Action
Transform your email support with AI that understands, responds, and resolves like your best agent. Automatically handle 80% of emails, reduce costs, trigger workflows, and improve first-contact resolution by 20% while maintaining a personal touch.
A Truly Unified Experience
With Replaice, your brand voice is unified across every channel. Our AI agents work together, sharing context and customer insights in real time - ensuring a frictionless journey whether a customer calls, chats, or emails.
Customer Query
LLM Core
- • Objective & Persona
- • Guardrails
Smart Agent Hub
- • Task Planning
- • Memory Handling
- • Knowledge Retrieval
Voice Agent
PhoneChat Agent
Web, WhatsAppEmail Agent
InboxAgent Response
Customer Query
Customer initiates contact through any channel
LLM Core Processing
- • Objective & Persona
- • Guardrails
Smart Agent Hub
- • Task Planning & Execution
- • Memory (Context Handling)
- • RAG (Knowledge Retrieval)
AI Agents Selection
Voice Agent
Phone Support
Chat Agent
Web, WhatsApp
Email Agent
Inbox Management
Unified Response
Contextual, personalized response delivered across all channels